Online consumer dispute resolution

In the event of a consumer dispute, the consumer may have recourse to the European Online Dispute Resolution Platform, available at https://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution organisations:

CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo
Tel.: +351 213 847 484
E-mail: cniacc@unl.pt